Credit Union Participations and Servicing

Expand your participation strategy with secured private credit backed by commercial real estate collateral—supported by underwriting discipline, servicing infrastructure, and reporting tools designed for internal governance.

SBA 504 Loans
Built for Growth

Fixed-Rate, High LTV (Up to 90%), Long-Term CRE Loans for Owner-Occupied Properties

Backed by $5B+ in SBA lending expertise. Fast, transparent closings tailored for small businesses and brokers.

Who We Serve

We support credit unions that need participation access plus operational coverage and reporting controls, including:

Credit unions diversifying earning assets beyond a local footprint through participations

Teams managing loan-to-share optimization and concentration risk

Institutions seeking workflow support across diligence, servicing, and reporting

Governance-driven organizations requiring permissioned access to diligence materials and ongoing portfolio visibility

How AVANA helps credit unions

  • Credit unions diversifying earning assets beyond a local footprint through participations
  • Teams managing loan-to-share optimization and concentration risk
  • Institutions seeking workflow support across diligence, servicing, and reporting
  • Governance-driven organizations requiring permissioned access to diligence materials and ongoing portfolio visibility

Portals to Support Your Investment Workflow

Participation Desk

A platform designed to streamline access to commercial real estate (CRE) loan opportunities, with controls that support internal workflows:

  • Lending preference management to align opportunities with strategy
  • User management to support internal controls
  • Email notifications to keep stakeholders informed

Reporting Portal

Tool designed for ongoing visibility and governance-friendly reporting access

  • 24/7 access for on-demand visibility
  • On-screen viewing, or Excel/PDF export
  • User management and role-based access
  • Granular report access to support internal governance

How to invest with AVANA

Connect

Share objectives and confirm eligibility and timeline.

Review

Receive materials and evaluate the investment options available.

Due Diligence

Complete due diligence with C-Suite so the investment strategy, allocation, capital deployment and redemption is fully understood by prospective investor

Onboard

Complete required verification and onboarding, including KYC/AML and accredited investor verification where applicable.

Invest

Execute documentation and fund in accordance with offering terms.

Monitor

Access statements and updates via email and/or the Investor Reporting Portal, plus ongoing investor communications.

How we manage risk

AVANA’s approach is designed to help identify, evaluate, and monitor risk across the life of a loan. While no process can eliminate risk, AVANA emphasizes disciplined underwriting, documented diligence, and ongoing monitoring.

Pre-screening

Review opportunities against defined underwriting requirements before advancing

Underwriting and diligence

Analyze collateral and cash flows, evaluate sponsors/guarantors, and review transaction risks (including legal/title and other third-party inputs as applicable)

Documented decisioning

Document diligence outputs (including credit memo materials where applicable) to support consistent review

Closing controls

Complete documentation and collateral steps prior to funding

Ongoing monitoring

Conduct periodic credit reviews and additional review as conditions warrant

Compliance procedures

 Investor onboarding includes KYC/AML and related verification steps as applicable to the investment vehicle

What guides our decisions

Key factors we use to guide our decisions:

Credit discipline

High quality, rigorous and consistent risk approach from origination to portfolio mangement

Embedded risk control

Documented diligence and mitigants where appropriate

Focused specialization

Sector expertise and asset-level evaluation in select markets

Fundamentals first

Decisions grounded in cash flow, sponsor strength, and obligor capacity—not market timing

Purpose & alignment

Capital deployed with mission focus and alignment of interests, subject to offering terms

Reporting & Transparency

AVANA provides investor communications and reporting through email and/or an online Investor Reporting Portal.
Typical investor reporting touchpoints may include:
  • Lender statement of account: typically provided by the 15th business day of each month
  • Loan review inquiries: typically available beginning the 16th business day following statement release
  • Audit balance confirmation: annual
  • Trade documents/capital calls: trade documents available for each trade (as applicable)
  • Investor correspondence: made available as needed
Reporting content and cadence may vary by vehicle and offering documents.

Frequently asked questions

Find answers to common questions
What is AVANA CUSO, and when should credit unions use it?
AVANA CUSO is the dedicated platform for credit union participation access, servicing support, and reporting tools. For credit unions evaluating participations, AVANA CUSO is the primary path for reviewing participation details, aligning lending preferences, and accessing tools that support internal governance and portfolio visibility. Platform use and available opportunities are subject to eligibility, transaction availability, and the applicable documentation.
Visit AVANA CUSO ↗
What diligence materials are typically provided for participation review?
Diligence packages and documentation are typically provided to support consistent internal review, subject to transaction specifics. Credit unions can use these materials to standardize committee review and document decisioning across participations. The scope of diligence may vary by transaction and may include third-party inputs as applicable.
Can we align participation opportunities to our lending preferences?
Loans are actively monitored, and credit reviews may be conducted periodically and more often as needed based on borrower and market conditions. Monitoring is designed to provide ongoing visibility into portfolio activity and credit risk throughout the life of the loan. The nature and cadence of monitoring may vary by vehicle, borrower circumstances, and the terms of the underlying loan documentation.
How does the Reporting Portal support credit union governance and oversight?
The Reporting Portal provides 24/7 access, on-screen viewing, and Excel export, with user management and granular access controls. These features are designed to support internal governance by enabling role-based visibility, controlled distribution, and practical export workflows for analysis and reporting.
How should we think about holding period and liquidity for participations?
Participation terms vary by transaction. Holding periods, repayment timing, and liquidity are governed by the underlying loan terms. Credit unions should evaluate each participation using the transaction documentation and internal timeline requirements, recognizing that liquidity and repayment schedules are loan-specific and not standardized across all opportunities.
What risks should credit unions consider in participation investing?
Credit investments involve risk, including potential loss of principal. While secured collateral and disciplined processes are designed to help manage risk, they do not eliminate risk. Credit unions should review transaction documentation, diligence materials, and the underlying loan terms to assess key risk factors, including collateral considerations and repayment timing.

Invest with AVANA

If you are evaluating secured private credit allocations backed by commercial real estate collateral, AVANA can help you compare structures, onboarding requirements, and reporting support

Our Team

About Sanat Patel

As Chief Lending Officer at AVANA Companies and Chair of the Board at AVANA Bank, Sanat Patel brings more than three decades of experience in financial services, private credit and commercial banking, with a proven track record in loan structuring, risk management, and balance sheet growth. Sanat has led strategic initiatives that connect institutional capital with entrepreneurial ambition, supporting the growth of businesses, and  owners engaged in commercial real estate across the U.S. He has built and scaled lending platforms in partnership with banks and credit unions, developing tailored financial solutions that drive job creation and foster inclusive economic development.

Sanat Patel
Chief Lending Officer

Our Team

About Christyna Lane

As a lending participation expert in Southern California, Christyna Lane manages the direct loan placements for AVANA CUSO, a Member of the AVANA Family of Companies, with lenders like credit unions, community banks and other financial institutions while establishing and maintaining relationships for the organization.  Joining the CUSO team in 2014, she works in connection with lenders nationwide to assist them in reaching their commercial lending goals and diversifying their portfolio.

Christyna Lane
Vice President Participations